Frequently Asked Questions
What is the promo code for 5% off for booking directly on your website?
Book direct via our website, and get 5% percent off and 1 free parking per room.
Press PROMOTIONAL CODE beside green CHECK AVAILABILITY button and enter PROMO CODE: 5percent
Is early check-in available?
We cannot guarantee early check-ins especially during the summer months and weekends, however, with special requests we will try as bet we can. Please put in SPECIAL REQUEST box when filling out GUEST INFORMATION.
Is late check-out available?
Yes, it is available at a cost of 10 dollars per hour after check-out 11am with latest checkout time being 2pm, based on availability.
How close are you located to the Public Hot Springs Pool?
PUBLIC HOT SPRINGS is finally open.
Limited hours: Monday 5-8pm; Tuesday 5-8pm; Wednesday 5-8pm (Thursday Closed) Friday 5-8pm ; Saturday 10-7pm ; Sunday 10-3pm.
Please contact pool directly. Public Hot Spring Pool is 70 meters away; 1 minute walking distance from us. Please check for more details by clicking on the button below. HOT SPRINGS source location has a runoff is FREE and 7 min walk away at the SOURCE. 2 feet high, and accessible anytime.
How close are we to the lake?
We are fronting the water in front of the newly built walkway.
What is the dog fee?
Dogs are allowed for $20/pet/night with a maximum of 2 per room. We do limit pet size to 25lbs unless the dog is a service dog. If trained and well behaved, we may authorized bigger. Press ADD EXTRA on top of the Guest information, and add your pet as an extra.
What are the dog rule?
Please follow these rules all our dogs:
1. Do not put your dog on top of our beds, especially white top sheets.
2. Do not leave your dog unattended in the rooms
3. Must be on leash on premise
4. Pick up after your dogs
Note: if there are any damages including but limited to furniture, walls, towels, white sheets will incur a damage charge.
Can we park our car if we arrive early?
Yes, parking on site until check-in time is permitted without a parking pass. There is a parking fee of $5/night/car based on availability unless if you book directly with us via website or phone. Please make sure you pick up a parking pass from us when checking in. All third party bookings will need to pay $5 if parking on site.
Can we park our car after check-out time?
Yes, simply be mindful of guests checking in at 3:30pm. We do want you to have a full day without the worries of your car. If past 3:30 please notify us. Parking fee is $5/day/car except direct bookings. Free parking is always available on Lillooet street on the backside of our property.
What is there on site?
We have an Indian restaurant on site offering 15% off for our guests and a gift shop on our property.
What is our cancellation Policy?
You must cancel 3 days before check-in for individual booking & 1 week for bookings of 3 or more rooms under one name is our standard cancellation policy. Any modification during within the 3 day period will incur a one night’s penalty. (For example, you must cancel on Monday for a Friday check-in in order to avoid a charge.) Penalty of 1 night’s room charge plus tax will be applied if you fall within those days. Any modification within the 3 day period will also incur a 1 night’s penalty.
When do we process the payment?
We have the right to process payment any time within the 3 day cancelation period for the full amount with the credit card on file, but we normally process before check-in. You may elect to change the form of payment at check-in. Please note that all credit cards must be valid, otherwise we will release the room.
Do we accept Visa debit, Mastercard debit as a form of securing the room?
Some form of visa debit now work in our system. You must ensure there is enough money or allowable daily amount to cover for the one night’s stay , otherwise, we may release your room.
What does the kitchen units include?
A unit with kitchen come with a microwave, a full fridge, and a stove top at a minimum, but more so a full stove, please inquire if you need an oven in advance. In the cabinets and drawers you will wine glasses, mugs, glasses, large & small plates, bowls, cutleries for the number of occupants plus a 3 set knives, 2 frying pans, 1 corkscrew & wine opener, 3 cooking pots and a cutting board. Dryer rack, sponge and dish soap for cleaning dishes. A cleaning fee of 10 dollars will be applied if dishes left not cleaned. Available upon request at check-in is toaster and kettle, and a 4 cup regular coffee maker however only a limited number available. Return at check-out.
What are lobby hours and what is found in the lobby?
Lobby is open from 839 am to 10pm during summer (June through to Sept); outside those months, 9:00am-9:00pm. A hair dryer, iron and board, non-slip bathtub mats available upon request. Please request at time of check-in and return at time of check-out.
Kayak Rental
We have singles and Tandems on site. The cost $40 for single ($20 thereafter) ; $60 for tandem ($30 thereafter) for the first 3 hours. We can also do a multi-day use during your lengthy stay. Please allow 15 mins of preparation, 15 minutes of paperwork and video viewing if first time users. CURRENTLY WE ARE PUTTING A SAVING OF $10 until Summer season arrive.
Why does the room price vary?
We have weekday/weekend price. To take advantage of our lower pricing, visit us on Sunday through to Thursday, for a great price. On top of this, we also work on a DYNAMIC PRICING, in which price will vary based on supply. Please book your room in advance when inventory is high and prices are low.
How do we cancel online reservation through your website?
Please click on BOOK NOW & SAVE button, and press on top right corner of window CANCEL BOOKING and fill in your reservation number and associated email address in order to cancel. You will automatically receive an email cancelation confirmation email.